VAT is added to LumaDock invoices for customers in the regions listed below, at the rate of the country in your billing address. It comes on top of your plan price and is shown as a separate line on the invoice.
Where VAT applies
European Union: invoices dated 1 October 2026 or later. Businesses with a valid EU VAT number are not charged VAT.
Customers in other countries, including the UK, see no VAT on their invoices for now. This list is updated before VAT starts anywhere new.
Which invoices include VAT
The invoice date decides. Invoices dated before VAT starts in your region stay as they were issued, and invoices dated on or after the start date include VAT.
Renewal invoices are created 14 days before the service renews (why this happens). A renewal due shortly after the start date may already have an invoice without VAT. That invoice is correct, and your next renewal invoice will include VAT.
How the VAT rate is set
The rate is the VAT rate of the country saved in your Billing Address. If the country on your account is wrong, update it before your next invoice is created.
Add your VAT number to your account
Where the list above says businesses with a valid VAT number are not charged VAT, save the number on your account before your next invoice is created. Sign in to your LumaDock account first.
Step 1: Open Account Details
Click your account name in the top-right corner of the client area and choose Account Details.
Step 2: Enter your VAT number in the Tax ID field
In the Billing Address section, fill in your company name and enter your VAT number in the Tax ID field. Use the number exactly as it appears on your VAT registration, starting with the country code (for example DE123456789), and check that the country in your billing address matches the country of your VAT registration.
Step 3: Save your changes
Scroll to the bottom of the page and click Save Changes. An EU VAT number is checked against the EU VIES register when you save. If it is rejected, check the country code and the digits against your VAT registration and try again.
Invoices created after you save a valid number are issued without VAT.
An invoice still shows VAT after you added your number
VAT is calculated when an invoice is created, so adding a VAT number does not change invoices that already exist. If an unpaid invoice includes VAT and you have since saved a valid VAT number, open a ticket with the Billing department and include the invoice number.
LumaDock VAT details for your records
LumaDock's EU VAT identification number is EU372103973. Every invoice can be downloaded as a PDF from the client area, with VAT shown on its own line.