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How does billing work at LumaDock?
All LumaDock VPS plans are prepaid on a monthly basis, with the option to choose monthly, semi-annual or annual billing. Annual billing provides savings of up to 17% compared to paying month-to-month.
Every plan is covered by our 30-day money-back guarantee and cancel-anytime flexibility, so you can get started with confidence.
Do you offer a money-back guarantee (refund)?
Yes. Every new VPS comes with a 30-day money-back guarantee. If you’re not satisfied within the first 30 days, you can request a full refund. To receive the refund, you must explicitly request it by selecting the refund option in the cancellation reason field.
Simply cancelling a VPS within the first 30 days does not automatically trigger a refund. Once approved, refunds are processed within 2–3 business days, depending on your bank.
This policy applies only to your first VPS purchase and is valid for 30 days from the date of purchase.
How much does LumaDock hosting cost?
Can I cancel my plan anytime?
Is there a free trial available?
What happens if my payment fails?
Do you charge VAT?
What happens with the remaining days if I upgrade my plan?
When you upgrade your VPS, you only pay the price difference for the remaining days in your current billing cycle. Your renewal date stays the same, and no prepaid time is lost.
• Monthly plans: You pay the prorated difference for the days left in the month.
• Annual plans: You pay the prorated difference for the days left in your annual term.
What payment methods do you accept?
Why do I see an unpaid invoice before my renewal date?
How do I create a LumaDock account?
A LumaDock account is created only when you place your first order. During checkout, you can create your account either by entering your email address and setting a password, or by using Google Sign-In.
For security and simplicity, we don’t allow account registration without an order.
Can I register without ordering a VPS?
How do I log in to my account?
You can log in through the Client area. on our website using your registered email address and password.
Can I update my account information?
Can I have multiple users under one account?
How is my account secured?
What happens if I lose access to my email address?
What network speed do I get with my VPS?
Is traffic unmetered?
Do you provide IPv4 and IPv6?
Can I use private networking between my virtual servers?
Can I manage firewall rules?
Are there any blocked ports on my LumaDock VPS?
No. All ports, including port 25 (SMTP), are open by default on every LumaDock VPS. The built-in firewall is initially turned off so you have full control over your configuration.
For security reasons, we strongly recommend enabling the firewall and limiting access to only the ports and IPs you need. Leaving all ports open can expose your VPS to unauthorized access and attacks. You can easily manage firewall rules from the LumaDock control panel to keep your server secure while still allowing required services such as SSH, HTTP/HTTPS, or mail traffic.
Do you include DDoS protection?
Do I get full root access to my VPS?
What operating systems and apps can I install?
Can I reinstall or change my operating system later?
Can I use a custom ISO?
Is LumaDock VPS hosting managed or self-managed?
Do you provide backups for my VPS?
How can I contact support?
You can reach our support team directly from the Client Area by opening a ticket, or by using live chat and email.
Is support available 24/7?
Yes, but with different levels of coverage:
• Customer Support Team (24/7): Available around the clock to assist with general questions, billing, account issues, and basic guidance.
• Infrastructure Specialists (Mon–Fri, 09:00–17:00 GMT): Our engineers are available during business hours for advanced technical matters.
• Urgent Infrastructure Issues (24/7): Critical problems related to our servers, datacenter, or network are handled at any time, day or night.
This way, you always have access to help when you need it, while ensuring urgent infrastructure issues are prioritized immediately.
What kind of support do you provide?
How fast will I get a response?
During working hours (Mon–Fri, 09:00–17:00 GMT), our specialists usually reply to tickets within minutes. Outside these hours, our customer support team is still available 24/7, but technical tickets are typically handled on the next business day.
For quick help at any time, live chat is the fastest way to reach us. For more complex or technical issues, we recommend opening a support ticket so the right team can assist you.
Do you outsource support?
Do you provide managed support services?
LumaDock is an unmanaged VPS platform by default. However, if you need hands-on assistance with software or custom setups, you can request it through a support ticket. Our team may provide best-effort support in such cases, but it is not guaranteed and falls outside the scope of our standard service.
