This guide explains how to remediate the Account Locked error when you are trying to connect via RDP on your VPS.

✔️ Step 1: Login into the client area by clicking My Account on the lumadock website.
✔️ Step 2: Click the Manage button on your product.
✔️ Step 3: Access your VPS via the console button.

✔️ Step 4: Login into the VPS with your credentials.
✔️ Step 5: Click the Windows button and type Computer Management in the search bar.
✔️ Step 6: Open Computer Management, and go to Local Users and Groups -> Users, find the Administrator user.
✔️ Step 7: Right click the Administrator user and click Properties.
✔️ Step 8: In the new windows un-check Account is locked out, and you will gain acces to the user in order to connect via RDP.
✔️ Step 9: Click Apply and Ok.

We strongly recommend to limit acces to your VPS, via the firewall rules in the client area, to a single ip address in order to avoid these kind of inconveninces.

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