Politica de returnare

Refund Policy 

The Customer has the right at any time to request the refund of the money for the services paid to LifeinCloud, but their return will be subject to the following conditions:

 

• if the request is made within 30 calendar days from activating the customer order, the full amount will be refunded without any questions.
• If the customer benefits from an offer that includes free services (e.g., domains, licenses, SSL certificates), their counter value will be deducted from the total amount to be returned.

 

We will not refund the services for the following cases:

 

• services for which the purchase was mediated by LifeinCloud in the event of the provision or reservation of such services by LifeinCloud. Services that fall into this category include but are not limited to: domain registration or renewal, software licenses (cPanel, Plesk, Microsoft), ssl certificates, etc.
• recovery of backup accounts for hosting accounts, after deleting them, regardless of the reason for deleting them
• services suspended or terminated as a result of a breach of these terms and conditions whether or not they are detected directly by LifeinCloud team members or notified by a third party

 

The return of the requested amount will be processed by LifeinCloud within a maximum of 7 working days to the account from which it was paid or to another account indicated by the customer.

The return will be confirmed at the time of the return by issuing a fiscal invoice for the amount to be returned.

The period between the reversal and the actual entry of the respective amount in the account of the client is not under the control of LifeinCloud, this being determined by the procedures and transfer periods between the banks. Any amount owed by the client based on proforma invoices issued for services rendered but not paid for will be deducted from the refund amount.