Affiliate Terms

Affiliate Program Agreement

Last updated: 8 January 2026

Effective date: 1 February 2026

This Affiliate Program Agreement (“Agreement”) is entered into between LumaDock Ltd trading as LumaDock (“Company”, “we”, “us”, “our”) and the individual or entity participating in the program (“Affiliate”, “you”).

This Agreement governs your participation in the LumaDock Affiliate Program (“Program”). By enabling affiliate access or using affiliate links, you acknowledge that you have read, understood, and agreed to be bound by this Agreement and our Terms of Services.

1. Program participation

1.1. Enrollment

To become an Affiliate, you must register for a client account and activate affiliate access. Acceptance is at our sole discretion. We may approve, reject, or revoke participation at any time without obligation to provide a reason.

1.2. Eligibility

You must be at least 18 years of age and legally able to enter into binding contracts. Participation is open to individuals, businesses, and organizations who comply with these Terms and all applicable laws. Each Affiliate may hold only one account.

1.3. Non-exclusivity

This Agreement does not create an exclusive relationship. Both parties remain free to enter into similar arrangements with others.

1.4. Account and contact information

You must provide accurate, complete, and current information including payment details. We may request verification documents (e.g., ID or tax forms) before processing any payout or at any time during participation.

2. Affiliate responsibilities

2.1. Promotion and conduct

You agree to promote LumaDock’s products using approved links, banners, and materials provided in your affiliate dashboard. All promotions must be truthful, ethical, and in compliance with applicable laws, including advertising and privacy regulations.

2.2. Compliance

You are responsible for ensuring all your promotional methods comply with applicable law and industry standards. You must not engage in any misleading, deceptive, or unethical conduct that could harm our reputation or mislead potential customers.

2.3. Prohibited activities

You must not:

• Engage in spam, bulk email, or unsolicited messages.
• Use black-hat SEO, link farming, private blog networks, or automated click tools.
• Bid on our brand or trademark terms (“LumaDock”, or variations).
• Use deceptive redirects, cookie stuffing, or forced clicks.
• Host adult, illegal, or harmful content.
• Modify our trademarks, banners, or creative assets.
• Use fake reviews, impersonation, or false endorsements.

Violations may result in suspension, termination, forfeiture of unpaid commissions, or legal action.

2.4. Content and ethics

Your website, blog, or platform must be professional, compliant, and free of unlawful, defamatory, or offensive material. Endorsements must clearly disclose your affiliate relationship in accordance with applicable advertising rules (including UK ASA and US FTC guidance where relevant).

2.5. Customer support

Affiliates are not authorized to provide technical or billing support. All customer queries must be referred to LumaDock.

2.6. Confidentiality

Any non-public information provided by LumaDock (including commission reports, product data, and internal correspondence) is confidential. You must not disclose or use such information outside the scope of this Agreement.

3. Tracking and qualification

3.1. Tracking cookies

Affiliate referrals are tracked through cookies valid for 90 days from first click. The last referral link clicked before purchase receives credit. If cookies are blocked, deleted, or bypassed, tracking cannot be guaranteed.

3.2. Qualified referrals

A qualified referral is a new customer who:

• Registers via your link within the 90-day tracking window.
• Purchases an eligible VPS plan (Starter, Performance, Storage, or GPU).
• Completes payment and remains active past the 60-day hold.
• Is not yourself, your company, or any related entity.

3.3. Disqualified referrals

No commission is paid on addons, IPs, backups, control panel licenses, SSL certificates, domains, or any invoice or order created manually by staff outside the standard checkout flow. Self-referrals, duplicate accounts, or fraudulent orders are void and may result in account suspension or termination.

4. Commission and payments

4.1. Commission rates

Affiliates earn a one-time commission based on the first paid VPS order placed by a new referred customer. The commission is calculated on the total amount paid for that first order, regardless of the selected billing cycle (monthly, quarterly, semi-annual, or annual).

4.2. Commission examples

• A Standard VPS purchased for 100 USD earns a 60 USD commission.
• A GPU VPS purchased for 100 USD earns a 15 USD commission.
• A Standard VPS purchased with a 20% discount for 80 USD earns a 48 USD commission.

4.3. Refunds and reversals

Commissions are held for 60 days from the date the qualifying invoice is marked Paid. If the order is refunded, cancelled, disputed, or charged back during this hold period, the commission is not granted. We may extend the hold period where we reasonably suspect fraud, abuse, chargeback risk, or compliance issues. If a reversal occurs after a payout, the related amount may be deducted from future commissions. Only the first qualifying VPS order placed by a new customer is commissionable. Subsequent renewals, upgrades, or additional orders do not generate commission.

4.4. Payment terms

Payouts are processed on a monthly payout run once your available commission balance reaches 300 USD and the applicable 60-day hold has cleared. Payments are issued in USD via bank transfer to the payout details you provide. Payments are made net of any bank and intermediary transfer fees. You are responsible for any receiving bank fees, currency conversion, taxes, and providing accurate payout information.

4.5. Taxes and reporting

You are responsible for declaring and paying any applicable taxes in your jurisdiction. We may require tax documentation before payout and report payments where legally required.

5. Advertising and brand protection

5.1. Permitted promotion

You may promote LumaDock through websites, blogs, newsletters, videos, or social media content that adds genuine value. Paid ads are allowed if compliant with this Agreement and ad platform rules.

5.2. Restricted activity

You may not use spam, incentivized traffic, or coupon abuse. You may not create lookalike websites, fake brands, or misleading redirects. Coupon extensions and cashback sites require written approval.

5.3. Brand use

You are granted a limited, revocable, non-transferable license to use approved LumaDock trademarks and materials solely for promotion under this Agreement. You may not modify or co-brand them. We may revoke this license at any time.

5.4. Brand damage

If your actions, content, or traffic harm LumaDock’s reputation, cause confusion, or breach this Agreement, we may remove links, terminate access, cancel unpaid commissions, and pursue legal remedies.

6. Confidentiality and data protection

During participation you may receive confidential information including technical, financial, or customer data. You must treat such information as confidential, using it only for affiliate purposes. This obligation survives termination for five years.

You must comply with all applicable privacy and data protection laws, including GDPR and UK Data Protection Act. Any personal data processed must be secured and handled lawfully. You may not collect, store, or share customer data obtained through referral links.

7. Termination

7.1. Termination rights

Either party may terminate this Agreement at any time by written notice. We may terminate immediately for breach, fraud, misuse, or activity harmful to our brand or systems.

7.2. Consequences of termination

Upon termination:

• Your right to use our materials ceases immediately.
• You must remove all affiliate links, banners, and promotional content within 5 business days.
• Unpaid commissions below the minimum threshold or tied to violations are forfeited.
• Confidentiality, data protection, indemnity, and limitation clauses survive termination.

7.3. Non-solicitation

For three months following termination, you must not solicit or attempt to divert LumaDock customers to competing services.

8. Limitation of liability

The Program is provided “as is” and “as available.” We make no warranties, express or implied, regarding uptime, accuracy, or performance. To the maximum extent permitted by law, LumaDock Ltd shall not be liable for indirect, incidental, or consequential damages, including loss of revenue or data. Our total liability shall not exceed the total commissions paid to you during the six months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold LumaDock Ltd and its directors, employees, and agents harmless from any claim, loss, or expense arising from your participation, promotional methods, or breach of this Agreement.

10. Governing law and dispute resolution

This Agreement is governed by the laws of England and Wales. Any dispute shall be resolved through binding arbitration seated in London under the Arbitration Act 1996. Proceedings shall be in English and on an individual basis. Either party may seek interim injunctive relief from a court of competent jurisdiction.

11. Notices

All notices must be sent via email to [email protected]. Notices from us will be sent to the email associated with your client account. You are responsible for keeping contact details current.

12. Miscellaneous

12.1. Independent contractor

You are an independent contractor, not an employee, agent, or representative of LumaDock Ltd. Nothing in this Agreement creates a partnership or joint venture.

12.2. Amendments

We may modify this Agreement or commission structure with reasonable notice via email or by posting an updated version. Continued participation constitutes acceptance of changes.

12.3. Assignment

You may not assign or transfer this Agreement without written consent. We may assign it to a successor in the event of merger, sale, or reorganization.

12.4. Severability

If any clause is found invalid or unenforceable, the remaining provisions remain in full effect. The parties shall negotiate a lawful replacement that reflects the original intent.

12.5. Entire agreement

This Agreement, along with our general Terms of Service, constitutes the entire understanding between the parties and supersedes all prior representations or communications regarding the Program.

12.6. Survival

Clauses concerning confidentiality, data protection, indemnification, limitation of liability, and dispute resolution survive termination.

By participating in the LumaDock Affiliate Program, you acknowledge that you have read and accepted this Agreement in full.